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Whether it's a question about an order, a gift you're planning, or a partnership — a real person reads every message, and we'll get back to you as soon as we can.
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A few quick answers
Most questions have a fast answer here — take a look before you reach out.
Where's my order?
Your tracking link is in your shipping confirmation email, or under Orders in your account. Orders ship within 1–2 business days.
What's your return policy?
Returns are accepted within 30 days of purchase, on unused items in their original packaging. Sale items are final sale. Start a return from your account under Orders, or see our Returns page.
Shipping times & costs
Standard Ground is free on orders over $75 ($10 under $75) and arrives in 4–6 business days, after 1–2 business days of processing. Express and overnight options are available at checkout — see Shipping for details.
Do you ship internationally?
Yes — choose international shipping at checkout, or email info@carlyleavenue.com and we'll help arrange it.
My item arrived damaged — what now?
We're sorry! We replace items that arrive defective or damaged. Email customerservice@carlyleavenue.com with your order number and a photo and we'll make it right.